Driver Success Policy

Here at Ally, we’re striving to make each transaction a perfect one. For this reason, we’ve put in place a Driver Success Policy because we hold ourselves and the drivers using the Ally Platform to a higher standard.

What does it mean to accept responsibility for an Order?
When accepting an Order, the driver promises to use best efforts to ensure a successful Delivery. We are aware that things happen that are outside of your c...
Wed, 16 Mar, 2022 at 12:13 PM
What is a successful Delivery?
A successful Delivery consists of the following: Being at the Pickup Location on or before the Pickup Time Delivering the Order on or before the Dropo...
Wed, 16 Mar, 2022 at 12:14 PM
What happens if the Delivery is not successful?
Much of this depends on whether the Merchant lodged a dispute with Ally and the circumstances surrounding the delivery. If a dispute is lodged by a Merchant...
Wed, 16 Mar, 2022 at 12:15 PM
What happens if an Order is delivered to the wrong address?
There are scenarios where the driver may receive incorrect delivery information and deliver an order to the wrong address. That is not the driver’s respon...
Wed, 16 Mar, 2022 at 12:15 PM
What happens if an Order is picked up late?
We understand that precisely timing a pickup can be challenging, which is why we encourage Drivers to be early when possible. If you’re 1-2 minutes late bec...
Wed, 16 Mar, 2022 at 12:15 PM
What happens if an Order is delivered after the scheduled Delivery Time?
If an Order is delivered late because the Merchant was late in preparing the Order, this is not the responsibility of the Driver. That’s why it’s importan...
Wed, 16 Mar, 2022 at 12:15 PM
What happens if the Driver cancels late without a good reason and the Delivery is late?
We understand that circumstances happen that may prevent you from starting or completing a delivery. If an emergency does occur, you must reach out to Ally ...
Wed, 16 Mar, 2022 at 12:17 PM
What happens if a user is reluctant and/or rude to Ally Support, the Merchant, or the Customer?
Ill-mannered behavior toward any individual will not be tolerated. At Ally, we believe every individual deserves to be treated with dignity and respect. A...
Wed, 16 Mar, 2022 at 12:17 PM