Driver Success Policy
Here at Ally, we’re striving to make each transaction a perfect one. For this reason, we’ve put in place a Driver Success Policy because we hold ourselves and the drivers using the Ally Platform to a higher standard.
When accepting an Order, the driver promises to use best efforts to ensure a successful Delivery. We are aware that things happen that are outside of your c...
Wed, 16 Mar, 2022 at 12:13 PM
A successful Delivery consists of the following: Being at the Pickup Location on or before the Pickup Time Delivering the Order on or before the Dropo...
Wed, 16 Mar, 2022 at 12:14 PM
Much of this depends on whether the Merchant lodged a dispute with Ally and the circumstances surrounding the delivery. If a dispute is lodged by a Merchant...
Wed, 16 Mar, 2022 at 12:15 PM
There are scenarios where the driver may receive incorrect delivery information and deliver an order to the wrong address. That is not the driver’s respon...
Wed, 16 Mar, 2022 at 12:15 PM
We understand that precisely timing a pickup can be challenging, which is why we encourage Drivers to be early when possible. If you’re 1-2 minutes late bec...
Wed, 16 Mar, 2022 at 12:15 PM
If an Order is delivered late because the Merchant was late in preparing the Order, this is not the responsibility of the Driver. That’s why it’s importan...
Wed, 16 Mar, 2022 at 12:15 PM
We understand that circumstances happen that may prevent you from starting or completing a delivery. If an emergency does occur, you must reach out to Ally ...
Wed, 16 Mar, 2022 at 12:17 PM
Ill-mannered behavior toward any individual will not be tolerated. At Ally, we believe every individual deserves to be treated with dignity and respect. A...
Wed, 16 Mar, 2022 at 12:17 PM