Merchant FAQs

Can Ally assist me in managing my menu and configuring the application?
We definitely can! Our 24/7 support staff are available to answer any questions as well as provide any last-minute changes to the platform. We can also help...
Fri, 18 Mar, 2022 at 10:27 AM
If I sign up to use Ally, am I locked into a contract?
No. Because we believe in continually earning your business, everything is month-to-month, and you can cancel at any time.
Fri, 18 Mar, 2022 at 10:28 AM
How much is the monthly fee?
Please see our Pricing Page.
Fri, 18 Mar, 2022 at 10:28 AM
Can the monthly fee be increased or am I locked into the current price?
If we raise our prices at any time, you'll be grandfathered in for five years at your current rate.
Fri, 18 Mar, 2022 at 10:29 AM
Do I get a referral fee if I refer a friend or other merchant to Ally?
Yes! Ally has a sophisticated referral/brand ambassador/affiliate program, where we do a revenue sharing arrangement with anyone who refers us to customers....
Fri, 18 Mar, 2022 at 10:29 AM
Does Ally have an application to track my orders?
Yes, Merchant Ally is an iOS/android application that allows Merchants to print labels and receipts, get access to all details linked to the order, and trac...
Fri, 18 Mar, 2022 at 10:29 AM
Does Ally charge extra for SMS (text message) notifications to customers?
There is an additional charge for any SMS notifications being sent out, but this is charged at the wholesale direct price You only pay what it costs Ally to...
Fri, 18 Mar, 2022 at 10:30 AM
Does Ally have a loyalty program that we can integrate with?
Yes, Ally’s software suite allows merchants to completely manage loyalty experiences with customers. Our loyalty program includes promotions, points, coupon...
Fri, 18 Mar, 2022 at 10:30 AM
Can I offer cryptocurrency as a payment method?
Yes, as a merchant, we have full support for most major cryptocurrencies. Contact your Ally representative to learn more about how to set this up.
Fri, 18 Mar, 2022 at 10:31 AM
I want receipts to print at my kitchen, does Ally have a solution?
We definitely do! Ally provides a proprietary printer solution that allows you to install any printer at your front desk, kitchen or any other place you wan...
Fri, 18 Mar, 2022 at 10:31 AM